Privacy Policy
Introduction
NeatNest Cleaner & Disinfecting (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the data provided by users of our services and website.
Information We Collect
We collect the following types of information:
- Personal Information: Name, phone number, email address, and home or business address when you request quotes or schedule services.
- Payment Information: Credit/debit card details, processed through secure third-party payment systems.
- Usage Data: Information about your interactions with our website (e.g., IP address, browser type, pages visited) collected via cookies and analytics tools.
How We Use Your Information
We use your information for the following purposes:
- To provide and manage our cleaning services.
- To communicate with you about appointments, updates, and promotions.
- To improve our website and customer experience.
- To comply with legal and regulatory obligations.
Sharing of Information
We do not sell or share your personal data with third parties except:
- With service providers (e.g., payment processors) who assist us in operating our business.
- When required by law, court order, or to protect our legal rights.
Data Security
We implement robust security measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Restrict processing of your data under certain circumstances.
For inquiries or to exercise your rights, contact us at Ultimateneatnest@gmail.com or call 347-309-7854.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Terms & Conditions
1. Agreement
By using our services or accessing our website, you agree to these Terms & Conditions. If you do not agree, please refrain from using our services.
2. Services
- NeatNest Cleaner provides residential and commercial cleaning services as described on our website.
- Services are delivered based on the details provided during the booking process. It is your responsibility to provide accurate information.
3. Booking and Payment
- All bookings must be confirmed via phone, email, or through our website.
- Payment is due at the time of service or as agreed upon in advance.
- Cancellations must be made at least 24 hours prior to the scheduled service. Late cancellations may incur a fee.
4. Refunds
- Refunds for unsatisfactory services are considered on a case-by-case basis. Please notify us of any issues within 48 hours of service completion.
5. Customer Responsibilities
- Ensure access to the property at the agreed time. Failure to provide access may result in additional charges or rescheduling fees.
- Secure valuables and fragile items. NeatNest Cleaner is not liable for damages to unsecured or improperly stored items.
6. Limitations of Liability
- While we strive for excellence, NeatNest Cleaner is not liable for damages resulting from delays, cancellations, or unforeseen events.
- Our liability is limited to the value of the service provided.
7. Eco-Friendly Products
We use environmentally friendly cleaning products wherever possible. However, we are not responsible for allergic reactions unless prior notice has been given.
8. Privacy
Your privacy is important to us. Refer to our Privacy Policy for details on how your personal data is handled.
9. Modifications
We reserve the right to update these Terms & Conditions at any time. Updates will be effective immediately upon posting to our website.
10. Governing Law
These Terms & Conditions are governed by the laws of New York State. Any disputes arising under these terms shall be resolved in accordance with the laws of this jurisdiction.
Contact Us
For questions about these Terms & Conditions, contact us at Ultimateneatnest@gmail.com or call 347-309-7854.
